Frequently Asked Questions
Everything you need to know about shopping with RTW Creation
What does RTW stand for and what is your focus?
RTW stands for Ready-to-Wear. Our focus is providing high-quality, pre-made fashion pieces that combine contemporary design with everyday comfort, eliminating the wait time of custom tailoring.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them to our chart. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping. Standard orders typically arrive within 5-7 business days, while expedited shipping takes 2-3 business days. You will receive a tracking number as soon as your order ships.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Please visit our returns portal to start the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a secure checkout experience.
How should I care for my RTW Creation garments?
To maintain the longevity of our fabrics, we recommend following the care label instructions on each garment. Generally, machine washing on a cold, gentle cycle and hanging to dry is best for most of our pieces.