Returns & Exchanges
At RTW Creation, we want you to be completely satisfied with your fashion choices, which is why we offer a seamless 30-day return and exchange policy for all unworn items. We are dedicated to ensuring your shopping experience is as stylish and stress-free as possible.
Initiate Your Request
Log into your account portal or visit our 'Returns Center' with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unwashed condition.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing